Use these checks when My Place does not recognise your login or a venue is missing after sign-in.
Use the main sign-in page
Open My Place sign in and use the email address connected to the venue or invitation.
Do not sign in from an old venue-specific link unless My Place has directed you there.
Reset your password
Open Reset password and request a new email.
Use only the newest recovery email. Recovery links can expire or be replaced when another request is made.
Never send a password, recovery link or authentication code to support.
Check a claim link
A prepared venue may require a unique claim link before it appears on your dashboard. Claim links work once and should only be used by the intended owner.
If the link says the venue was already claimed, sign in with the expected owner email or contact support.
Check a team invitation
A team venue appears only after the invitation has been accepted with the invited email address. Confirm both the address and invitation status.
Contact support
Send the venue name and the email address you expected to use. State whether you are the owner, a teammate or following a claim link.
Support can investigate account and venue access without needing your password.