Contact support when a venue changes hands, needs to transfer ownership, or should stop using My Place.
Tell us the intended outcome
State whether you want to:
- Cancel a paid venue subscription
- Take the website offline
- Transfer the website to a new owner
- Remove a teammate's access
- Keep the venue available for a future owner to claim
These actions are different and can affect billing, domain routing and access.
Information to include
Send the venue name, custom domain, account email and the date the change should take effect.
Support may need to confirm ownership before changing access or billing.
Do not share passwords, payment-card details, domain-provider passwords or authentication codes.
Domain and email considerations
Taking a My Place website offline does not cancel the domain registration or email service. Confirm who will retain the domain and whether its DNS needs to point somewhere else.
Confirmation
A request is complete only after support confirms the subscription, website and ownership state. Keep that confirmation with the business records.