Connecting a custom domain to My Place publishes the venue website. It does not automatically create or manage email mailboxes for that domain.
Website records
Use the DNS records shown inside the venue's My Place domain settings. These records connect the website.
Email records
Mailboxes such as [email protected] are managed by an email provider. That may be the domain registrar or a separate service such as Microsoft 365, Google Workspace or another hosted-mail provider.
Email commonly relies on MX, SPF, DKIM and DMARC records.
Do not remove or replace email-related DNS records while connecting the website unless the live My Place instructions explicitly require it.
Get email help
Sign in to the service that supplies the mailbox and use its support documentation. My Place support can help identify whether a DNS change affects the website, but cannot diagnose another provider's mailbox, password or error codes.
When asking for help, share the domain and provider name—not mailbox passwords or authentication codes.